Refund Policy
RideAccept reviews payment issues with a support-first process. The fastest resolution usually comes from sharing the registered email, order id, plan name, payment date, and a screenshot of the gateway confirmation.
Failed or delayed activation
If your payment succeeded but the app did not activate, contact support before making another payment. We will check the gateway status, payment record, Firebase activation state, and account details.
Duplicate payments
If the same account was charged more than once for the same intended access period, send both order ids to support. Eligible duplicate payments may be refunded or adjusted after verification.
Non-refundable situations
Used plan time, completed access periods, device issues outside RideAccept control, unsupported platform behavior, violation of these terms, and requests without verifiable payment details may not qualify for a refund.
Gateway timelines
Approved refunds are processed through the original payment method when possible. Bank, card, wallet, UPI, or PayPal posting time depends on the payment provider and financial institution.
How to request review
Email support@rideaccept.com with your registered email, order id, plan name, payment amount, payment date, and a short explanation of the issue.